You can add posts to request on the app as well as the web version of Kolmeo Pro.

How to add a posts to requests on the Kolmeo Pro app

  1. In the Request screen click on the + Add post button.

  2. To add a Diary Note: click into the Add text and type your notes.

  3. To add a Photo: Click on the Add photo button. Click the photo to select, keep selecting photos to add multiples in the one go. Finally click the Add (#) photo button to add the photos selected to your post.

  4. To add a Document: Click on the Add File button, then click Browse, browse through your device folder and click on the document to add to your post. Follow the process again to add multiple documents to the one post.

  5. Click on the Create post button to save your post (or you can click on the Cancel button if you need to exit without saving).

  6. Post successful! Your notes and/or images and documents will appear in the timeline with the date, your name and time of the post.

How to add a posts to requests on the web version

  1. Navigate to your requests and open the relevant request.

  2. In the request details screen click on the + Add post button, this will open the Create new post on timeline menu.

  3. To add a Diary Note: Click into the Add text box and type your notes. Your notes can contain up to a maximum of 4000 characters including spaces.

  4. To add a Document: Under the Add to request heading, click on the Images & Files button, and locate the document you wish to upload. Select the document and click on the Open button. Your document will now appear under the Images & Files heading. Follow the same process to add further documents to the same post.

  5. To add an email: Drag the email directly from Outlook to the Create new post in timeline menu and drop into the Add text box. Your email will now appear under the Images & Files heading. Follow the same process to add further emails to the same post. Ensure not to drop the email outside of the Add text box as the email will not attach and will be sent to your deleted items folder.

  6. Next click Create post. Your post will now be displayed in the timeline of the request.


Troubleshooting:

I’m clicking on create post and nothing is happening? 

Have you typed more that 4000 characters? Each post must be only 4000 characters, so you’ll need to reword your post, so it fits.

I need to add a post that is more than 4000 characters. 

Easy! To add a large post just break it up and add it in more than one go.

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