You can start a new request on the app as well as the web version of Kolmeo Pro.

How to start a new request on the Kolmeo Pro app

  1. Open the Kolmeo Pro app and click on the Requests icon on the bottom of your screen.

  2. Click on the Add a Request button.

  3. Enter the details of your Request starting with the Property Address. Use the Search for Property function by clicking on the bar to view a list of properties under your portfolio. Scroll through the list of properties OR type the address in the Search for Property bar.

  4. Click on the property icon of the address required to add to your request.

  5. Next enter the Short Description, this a brief summary of what this request is about. Click on the bar to type.

  6. If you would like to add any further information click on the More details bar.

  7. Type of Request is next, click on the bar to open the list of request types, click on the relevant request type to add.

  8. Lastly click on the Submit request button and voila! You have now started a new request.

How to start a new request on the web version

  1. Click on the Requests icon on the side menu to navigate to your requests screen.

  2. Once you are on your requests screen click on the Add New button to open a blank request.

  3. Now enter the details of your Request starting with the Property Address. Use the Search for Property function by typing part of the property address. Click on the address required from the search results to add to your request.

  4. Next enter the Short Description, this a brief summary of what this request is about.

  5. Type any further information that you would like to add into the More details field.

  6. Type of Request is next, click on the bar to open the list of request types, click to select the relevant request type.

  7. Lastly click on the Create Request button. Amazing, you have now started a new request.  


Troubleshooting:

The Submit request button is grey, and I can’t click on it?

The Submit request button will only become available once all mandatory fields have been completed. Make sure all fields marked with a * have been completed.

How do I cancel the new request I have started?

To cancel on the Kolmeo Pro app, simply click on the back arrow on the top of your screen, this will navigate you back to the requests page.

To cancel on the web version, simply click on the Cancel button, this will navigate you back to the requests page

View this video to see how a request is created:

Kolmeo Pro app version

Kolmeo Pro web version

Did this answer your question?