This function can be performed on the web version of Kolmeo Pro.

How complete a tenant transfer on the web version.

  1. Start by creating the Profile for the new tenant. - If your not sure how to do this, read the article how here.

  2. Next open your Properties list page by clicking the Properties icon on the side menu. Locate and open the required property.

  3. Click on Tenancy in the property sub menu, then on the View button of the required tenancy to open

  4. You'll be automatically directed to the Tenancy Overview screen from here click on the Tenants tab on the sub menu.

Add a new tenant:

  1. In the Search and add tenant box start typing the name of the new tenant, then click on the correct tenant in the search results.

  2. Ta Da! The new tenant has now been added to the tenancy.

Remove an existing tenant:

  1. If a current tenant is also moving out click on the vertical ellipsis icon “⋮” next to the name of the tenant transferring out of the tenancy and click on the Remove option.

  2. Click on the Confirm button. Easy as that!

Add a Payment Method

  1. If the new tenant will be paying rent via Direct Debit, you'll need to add their bank details and set up the schedule - Find out how to do that here.

  2. If the new tenant will be paying rent via BPAY, you'll need to assign a BPAY reference - Find out how to do that here.


Troubleshooting

I can’t find my new tenant in the Search and add tenant results list.

Did you create new tenant's profile? Find out how to do that here.

The Remove button is greyed out for the tenant transferring out.

If the tenant transferring out of the tenancy is listed as the Primary Tenant, you will first need to assign another tenant as the Primary Tenant. To do this, click on the vertical ellipsis icon “⋮” next to the name of the tenant you wish to assign as the new Primary Tenant and click on the Make Primary Tenant option.

I can’t remove the tenant transferring out as my tenancy has a sole tenant.

If the tenant transferring out is the only tenant listed on the tenancy, you will first need to add the new tenant, assign the new tenant as a the Primary Contact for the tenancy, and then Remove the tenant transferring out.

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