How to activate your account on the Kolmeo Connect app.

  1. Download the Kolmeo Connect app from the App Store for iOS devices or the Google Play Store for Android devices.

  2. Open the Kolmeo Connect app on your device.

  3. Click on Login to Kolmeo Connect.

  4. A pop-up message will appear, click Continue to proceed.

  5. Next click on Register an account on the bottom of the screen.

  6. Enter your email address in the Email Address field, ensure to use the email address you have provided to your Property Manager/Rental Provider.

  7. Next, click on the Send verification code button.

  8. You'll receive an email containing a verification code.

  9. Enter the code in the Verification code field then click on the Verify code button.

  10. To create your password, enter your password in the New Password field. Your password must be 8-16 characters, containing 3 out of 4 of the following: Lowercase characters, uppercase characters, digits (0-9), and one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ;

  11. Next, enter the same password again in the Confirm New Password field.

  12. Lastly click on Create.

You have successfully activated your Kolmeo Connect account.


Troubleshooting:

I did not receive the code email.

Ensure to check your Junk/Spam email folders, if you can't locate the verification email click on the Send new code button to issue a new code. If you still do not receive a new code, contact your Property Manager to confirm that your Kolmeo profile has been set up with the correct email address.

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