This function can be performed on the web version of Kolmeo Pro.

How to cancel a tenant's direct debit schedule on the web version.

  1. Open the Tenancy on Kolmeo Pro web.

  2. Click on Rent & Payments from the sub menu.

  3. Under the Payment Methods section, click on the vertical ellipsis in the required tenants payment method record.

  4. Select Remove.

  5. A pop-up message will appear asking if you would like to proceed in removing the direct debit as the payment method. Select Confirm to continue.

  6. Select Confirm in the next pop-up, OR, if you have received a Direct Debit from from the remaining tenant/s to increase their share of the direct debit percentage%, amend the percentage% share as per the Direct Debit form.

  7. The direct debit has now been removed as the payment method and no further direct debits will take place for this tenant.

  • To enter new tenant account details read the article how as a Property Manager here or as a Manager here.

  • To create a new Direct Debit schedule read the article how here.

  • To assign a BPAY reference as the payment method read the article how here.


Troubleshooting:

I have removed the direct debit as a payment method, now the there is BPAY record for a share of the rent, but I have not assigned any BPAY references?

If the share of rent that was paid by direct debit is now to be paid by BPAY, assign a BPAY reference to the tenant - read how here.

If there are more than the one tenant against the tenancy and the other tenants will now be paying this share of the rent you will need to amend their rental share percentage. Next to Payment Methods click the Edit Share button. Amend the percentage amount in the Percentage column so that the total amount equals 100%, then click Confirm to save.


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