ℹ️ Before logging in for the first time:
Ensure you have been set up as a Staff Member in Kolmeo
Download an Authenticator App on your phone or tablet
⚠️ You can choose to use any Authenticator App, however Kolmeo will only support the official Microsoft Authenticator App. If you do choose an alternative we will be unable to assist with any issues you may encounter.
Logging into Kolmeo
🍏 Open Kolmeo in your web browser at https://portal.kolmeo.com/
How to Register your Account
Click on Register an account
Enter your Kolmeo Account Login email address
Click on Send verification code
ℹ️ An email will be sent to you with a verification code to enter in the next step. If you do not receive the email, check your spam/junk mail folder and confirm you are using the correct email address
Enter the verification code and click on Verify code
Enter a Password
⚠️ Your password must be 8-16 characters, containing 3 out of 4 of the following: Lowercase characters, uppercase characters, digits (0-9), and one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( )
Enter the same password in the Confirm New Password field
Enter your First Name
Enter your Surname
Click on Create account
Scan the QR Code that appears on the screen in your Authenticator App
Click on Continue
Enter the code from your Authenticator App, then click on Verify
Your agency will appear on the screen, click on Let's go!
✅ You have now successfully logged into Kolmeo!
❗ You will be prompted to enter an Authenticator code each time you login. You will be logged out automatically and prompted to log back in every 24 hours.
How to change your Password
In your Kolmeo login screen, click on Forgot your password?
Enter your Kolmeo Account Login email address
Click on Send verification code
ℹ️ An email will be sent to you with a verification code to enter in the next step. If you do not receive the email, check your spam/junk mail folder and confirm you are using the correct email address
Enter the verification code and click on Verify code
Click on Continue on the email verification screen
Enter a Password
⚠️ Your password must be 8-16 characters, containing 3 out of 4 of the following: Lowercase characters, uppercase characters, digits (0-9), and one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( )
Enter the same password in the Confirm New Password field
Click on Change password
Enter the verification code from your Authenticator App
Click on Verfiy
✅ You have now successfully changed your password.
ℹ️ To reset your Multi-Factor Authentication, reach out to us through the chat bot or via email at help@kolmeo.com with your email address.